Qualifications

Main Requirements:

• Bachelor’s degree orequivalent diploma in any discipline
• Candidate must be able to work on rotational shift
• Minimum 1 years’ experience as QA in technical/call center
• Must be proficiency inEnglish & Korean in terms of written, reading and speaking
• Able tostart work immediately after EP approved is preferred

Responsibilities

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified p...