Job Title: Quality Analyst Manager – Call Center (Telesales)

Organization: Chandigarh University

Location: Gharuan, Mohali, Punjab

Employment Type: Full-Time | Permanent

Work Mode: On-site

Shift: Day Shift (9.30 to 5.30)

Salary: hike on last

Role Overview

We are looking for an experienced and performance-driven Quality Analyst Manager to lead the quality function for telesales operations. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and driving continuous improvement through structured audits, feedback, and coaching. The ideal candidate should have strong leadership skills and a data-driven approach to quality management.

Key Responsibilities

1. Quality Management & Call Auditing

• Oversee and manage inbound and outbound call auditing processes ...