Job Summary

We are looking for an experienced Quality Analyst to join our Australian Telco project team.
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.

Work Setup & Schedule:

• Location: on-site in Alabang, Metro Manila, Philippines.
• Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

Responsibilities

• Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
• Track SLA performance and prepare reports on service quality trends.
• Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
• Support process impro...