1. 协助完成宾客入住、退房、问询、行李寄存等前厅基础服务工作；
2. 负责电话接听、邮件收发及前台区域日常事务协调；
3. 配合部门开展客户满意度收集、信息登记及基础数据录入工作；
4. 参与岗前培训及在岗带教，遵守酒店服务标准与操作规范。

1. 在校大专及以上学历，旅游管理、酒店管理、商务英语等相关专业优先；
2. 具备良好的沟通表达能力与服务意识，能适应轮班制工作安排；
3. 普通话标准，具备基础英语听说能力者优先；
4. 无违法违纪记录，身心健康，能胜任一线服务岗位工作要求；
5. 实习期不少于6个月，可配合办理实习备案及保险相关手续。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran stat...