1. 辅助前厅部经理负责前厅部各项执行工作，督导前厅部员工各项日常工作;
2. 熟悉重大事项的汇报机制并及时反馈处理工作中出现的问题，指导员工完成基础问题的解决;
3. 参与前厅部服务流程优化、应急预案演练及客户投诉升级处理，确保符合酒店管理规范与国家相关服务标准;
4. 配合制定与实施部门培训计划，持续提升客户满意度与服务标准；
5. 与前厅部经理共同带领部门完成各项绩效目标，支持酒店整体运营目标达成；
6. 完成上级指派的各项任务。

1. 大专及以上学历，具备国际五星级酒店同等岗位工作经验；
2. 熟悉酒店前厅运营全流程，掌握Opera等主流酒店管理系统操作，具备良好的服务意识、沟通协调能力及突发事件应对能力；
3. 具备基础英语听说读写能力，能熟练处理外籍宾客相关事务。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or ex...