What you will be doing This role, as a quality representative, plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They are responsible for overseeing quality-related activities within the Clinical Trial, Commercial, and Transport divisions of the organization. They provide guidance to office, depots and divisional associates on matters of quality and compliance. Additionally, they are responsible for ensuring compliance with local regulatory requirements related to operations and may have regulatory responsibilities in front of local authorities. Tasks and Key Areas of Responsibility 1) Quality Management System (QMS) a) QMS Management: Developing and maintaining a robust QMS that defines the organization's quality objectives, policies, procedures, and performance metrics. This includes acting as a first contact for the Country Manager and local team for quality related topics and ensuring that quality aspects for CCS and Transpor...