**Good Sam Enterprises – QA & AI Enablement Manager**
**Department:** QA Contact Center
**Reports To:** Director of Sales Operations / Contact Center Leadership
**Location:** Englewood, CO - Hybrid Schedule (3 days a week in office, 2 days a week remote)

**Overview**
The Manager of Quality Assurance is the strategic architect behind the Contact Center’s quality and performance standards. Moving beyond traditional compliance monitoring, this leader is responsible for integrating AI-driven intelligence (Balto) into the daily rhythm of the sales floor.

This position oversees the team of AI Quality Analysts and serves as the primary liaison between the Quality department and Sales Leadership. The Manager’s primary goal is to translate Quality Data into Revenue Strategy—identifying macro-level trends that impact the bottom line and driving the adoption of data-led coaching across the organization.

**Ideal Candidate**
The ideal candidate is a forw...