Responsibilities Responsible to analyse food safety and quality results and track performance against established goals and assist in periodic reporting of performance. Serve as first point of contact for all customer quality inquiries, aiding in scheduling of audits, providing feedback to both simple and complicated inquiries. Develop, update and implement current Food Safety Management System (BRC), HACCP and Halal Quality Management System (MUIS) in accordance to standards to ensure products produced meet relevant regulations and certification requirements. Ensure production, warehouse and areas where activities affect food safety and quality comply with GMP. Lead and conduct investigation of customer complaints, maintain investigation log and track investigation closure. Issue CPAR to internal and suppliers for all non-conforming products including raw materials, work-in-progress and finished products. Conduct annual mock recall, traceability and mass balance exercise. Support and ...