Job Summary

The Quality Analyst plays a key role in safeguarding service quality, operational effectiveness, and control robustness within Price Solutions MY. The role focuses on monitoring and reviewing processes, assessing compliance with internal standards and regulatory requirements, and supporting continuous improvement to reduce operational and conduct risk. The role also supports the sales support team in terms of client engagement and application verification. You will collaborate closely with operations, risk, and governance teams to identify process gaps, recommend improvements, and promote a strong quality and risk culture.

Key Responsibilities

• Engage with both New to Bank (NTB) and Existing to Bank/Card (ETB) clients to ensure smooth and timely processing of applications by managing document follow-ups, data verification, and system uploads.
• Identify and drive process streamlining and reduction of hand‑offs to prevent control fai...