QA ANALYST

Responsibilities

•Perform quality review of customer files that have been completed and reviewed by a team’s specific QC.

•Provide resolution in case of any disagreement while performing QA.

•Perform QA based on the defined QA framework for sample size and create error logs identifying knowledge gaps between QC Analysts and analysts. Coordinating with training partners/SME team to bridge the gaps.

•Reporting on quality aspects - categories and types of errors, error severity, etc.

•Provide weekly updates to all Function leads on the quality observations.

•Identifies areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Ban...