Mô tả công việc: JOB SUMMARY:
We are looking for a Customer Support Staff member to handle phone and email inquiries for the vacation rental properties we operate.
This role plays a key part in ensuring a smooth and comfortable stay for guests by providing timely and accurate support before, during, and after their stay.

RESPONSIBILITIES:

• Respond to guest inquiries via phone and email
• Pre-stay inquiries (availability, facilities, access, pricing, etc.)
• During-stay support (check-in instructions, facility issues, local information, etc.)
• Post-stay inquiries (lost items, receipts, follow-up questions, reviews)
• Handle messages from booking platforms such as Airbnb, Booking.com, etc.
• Log and manage inquiry details using internal tools
• Coordinate with cleaning staff or property managers when necessary
• Identify common guest questions and suggest improvements to support process...