PWI Field Service Engineer

Description -

Job Summary

• This role is responsible for utilizing advanced technical expertise in critical technology areas or customer groups, resolving complex incidents, and collaborating on cross-technology issues. The role applies the organization's solutions to meet intricate customer needs and designs specialized support solutions. The role cultivates senior-level relationships in assigned accounts, leads customer expectation management, and collaborates internally for issue resolution. The role also provides innovative problem-solving, leads projects, and contributes to operational and strategic plans.

Core Responsibilities

• Workflow Automation & Optimization: Identify, develop, and implement automated prepress workflows to improve efficiency and reduce manual errors (e.g., using tools like ESKO Automation Engine or Heidelberg Prinergy).
• Network Management: D...