Elevate administrative leadership as the Client Services Manager at Pulse Veterinary Specialists & Emergency. Drive client experience improvements, oversee team development, and manage operational efficiency across shifts.
The Manager of Client Services plays a crucial role in leading the compassionate and skilled Client Services team. With a focus on recruitment, training, and performance management, you will ensure that high standards of client care are maintained throughout the hospital. This position requires flexibility as it supports various operational areas, including the busy emergency services.
Key Responsibilities:
• Provide leadership and oversight to the Client Services team
• Lead recruitment, onboarding, and training for team members
• Develop training materials and SOPs for consistency
• Manage scheduling, payroll, and performance reviews
• Conduct regular audits for accuracy in operations
Requirements:
• Five years of customer service experie...