At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

We are seeking a highly skilled Unified Communications & Systems Specialist to support our global Mitel portfolio. While specific Mitel experience is beneficial, it is not mandatory; we are primarily looking for engineers who are cognitively driven, technically versatile, and experienced in VOIP, networking/security, Unified Communications (UC), or Contact Center solutions. The successful candidate will initially receive training across multiple products to actively contribute to Partner Technical Support (PTS) triage tasks, resolving complex issues and supporting our global partners in accordance with ISO20000 standards and the ITIL framework.

Key Responsibilities ...