What You Will Do

The Pro Solutions Center Supervisor is responsible for supervising a high performing team responsible for ensuring delivery on service level agreements for internal and external customers. This leader has direct responsibility for all aspects of Customer Service Representatives performance including hiring, development, performance management, team communications, and delivery against key operational metrics.

Responsibility Statements

•Oversees the daily supervision of customer service representatives within assigned location.
•Supports sales team to qualify customers when selling solutions.
•Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
•Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely ...