PS – Order Management Senior Specialist GBS
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Barcelona, Spain
Job Description
This is a customer-facing role, logistics-oriented, focused on process excellence across order acquisition, delivery blocks handling, delivery and invoice processing and Claims Management. Our main goal is to deliver excellent customer service by ensuring:
Customers' needs are clearly understood and covered
Efficient and effective capture and processing of customer orders
Products are delivered in accordance with customer requirements
Follow-up on deliveries and customer claims, connecting with Warehouses, 3PLs, and Carrier Suppliers to ensure perfect E2E execution
As part of the E&A Order Management GBS Team, the PS OM Specialist GBS will report to the PS OM Manager GBS, working closely with segment Product Supply, Finance...