Job Classification:

Role Overview:

This role serves as the main link between our client and Prudential operations, helping claims, leave processes, and system/data issues run smoothly. The work centers on resolving inquiries, troubleshooting data exchanges, supporting managers and stakeholders, improving processes, tracking operational issues, and reporting on performance. It also includes regular partnership meetings, escalation support, quarterly performance guarantee support, and occasional presentations, audits, and onboarding support for new hires.

Key Responsibilities:

• Serve as a key liaison between the customer’s benefits team and Prudential operational teams, supporting system integration, data process flows, and issue resolution.

• Support claims and leave administration by resolving data exchange iss...