**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:
- 2+ years’ experience working in a CIS environment
- 2+ years’ experience supporting IT users, desktop hardware and software
- 2+ years’ experience working in an IT administration role, predominantly within a Microsoft Windows environment
- Experience in a Service Support or Service Desk environment with a customer support/focused approach, and in the use of related software/toolsets (e.g. ITSM)
- Practical experience detecting and troubleshooting technical issues of end-user equipment and peripheral devices
- A strong understanding of CIS systems and the ability to work independently
- Knowledge and experience of network configuration and troubleshooting
- Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers, AV and VTC equipment
- Working knowledge of the capabilities and d...