Purpose of the Role

To provide administrative support to the Services Department by responding to orders, customer inquiries, invoice queries, and tenant complaints, while ensuring compliance with internal processes and service level agreements.

Key Responsibilities

Administration Management

• Maintain filing systems and control source documentation per building.


• Manage approval processes for expenditure applications.


• Coordinate monthly service provider meetings and ensure documentation is filed.


• Monitor service level agreements and compliance reports.


• Maintain relationships with local authorities.

New Building Intake

• Prepare buildings for handover and manage snag lists.


• Load work orders and asset registers on MyBuilding platform.


• Ensure all building documentat...