Our client is a US-based property management company managing residential properties across multiple markets. They are hiring a Property Management Operations Assistant to take ownership of the operational backbone of the business: data entry and file auditing, utility coordination, maintenance follow-up, and tenant-facing customer service — including inbound calls and outbound delinquency outreach.

This is not a generalist VA role. The hire will be embedded in day-to-day property operations and will be measured on accuracy of tenant and compliance records, speed of utility and maintenance ticket closure, and the professionalism with which they handle difficult tenant calls. You will work closely with property managers, vendors, and tenants, and you will be expected to flag issues, follow through to resolution, and document every meaningful interaction.

The right person is someone who notices the details others miss, treats an open task in their queue as a personal accou...