Project Team Lead

Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Glendale, Arizona. This role will serve as the primary point of contact for coordinating daily activities, supporting staff performance, and ensuring high-quality service delivery in a fast-paced, client-facing environment.

Key Responsibilities

• Serve as the primary point of contact for issue resolution and escalation related to Intake Specialists


• Conduct weekly check-ins with client leadership to review staff performance and address any concerns


• Provide timely resolution to operational issues; develop and implement corrective action plans as needed


• Coordinate communication, updates, and task assignments between staff and client stakeholders


• Ensure staff understands and follow all process updates and operational procedures


• Monitor daily operations and...