Job Description
This individual will support the adoption of an internal AI tool across North America, with a focus on increasing usage and reducing service desk interactions. On a daily basis, they will partner with functional teams (sales, marketing, IT, field operations, HR, etc.) to drive awareness and adoption through targeted communication, training sessions, and hands-on support. They will coordinate meetings with managers and team members to walk through tool functionality, provide usage tips, and demonstrate practical applications. The role will also be responsible for developing user enablement materials such as presentations, quick-start guides, and process documentation. Additionally, they will track adoption trends, gather user feedback, and continuously refine engagement strategies to improve utilization and meet organizational goals.

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