Position: Project Manager – RE Operation

Band/Salary: Band E (21 – 29.50 LPA)

Location: UIDAI Technology Centre, Bangalore(Through GA Digital Web Word Private Limited)

Educational Qualification:

BE/B.Tech / MCA / Engineering

Experience:

• Minimum 10 years with at least 7 years in L1/L2/L3 support management

• ITIL certification preferred

• Experience with Service Desk/CRM tools

• Experience managing cloud-hosted applications

Key Responsibilities:

• Manage Resident Enrolment Operations and citizen-facing applications

• Monitor and resolve incidents, service requests and CRM cases

• Coordinate with multiple stakeholders

• Manage MIS reports, dashboards and SLA compliance

• Handle escalations and long-pending grievances

• Guide L1/L2/L3 and application support teams