Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress.
Pipeline/KPI Follow-Up: Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
Data Analysis: Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making.
Collaboration coordination: Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enable...