Job Description
• Lead and manage observability and monitoring initiatives across IT operations, with a focus on improving service performance, reliability, and visibility.
 • Drive key projects such as:
  ○ Migrating monitoring capabilities into Datadog
  ○ Transitioning workflows from Jira to ServiceNow
  ○ Supporting broader ServiceNow ITOM initiatives, including:
   § Event Management
   § Service Mapping
   § CMDB / data integrity
 • Partner with stakeholders to translate an ITIL-aligned observability and monitoring strategy into a clear, prioritized portfolio of projects.
 • Build and maintain a living roadmap of initiatives, adjusting as priorities, technologies, and business needs evolve.
 • Create and manage project plans, timelines, schedules, risks, dependencies, and stakeholder communications.
 • Ensure projects remain on track by proactively managing scope, driving decision-making, and resolving roadblocks.
 • Collaborate with technic...