Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures. If you are being selected, you are either offered as a direct 2 year contract or till 31 July 2028 (whichever ends earlier). Responsibilities: Product Operations & Support

• Manage and triage user requests, inquiries, and operational support tickets across internal and external stakeholders
• Analyse and categorize product-related issues and user requests to ident...