Job Responsibility

• Providing pre and post sales and service support to customers to meet the objectives of the department
• To coordinate the activities of fellow service engineers and technicians with respect to attending service calls and issue resolution
• Systematically troubleshoot and repair of equipment in a timely manner
• Recommend proper usage, maintenance and corrective actions to customers
• Scheduling and performing preventive maintenance for contractual customers
• Support Projects and A&A works as required by the management.
• Ensure proper filing of service, warranty records and installation base
• Train and guide assistant service engineers and technicians on technical issues.
• To be the point of contact for management for updates on issue resolution and team activities coordination
• Help meet department’s financial goals by recommending upgrades/spares to customers as deeme...