· Maintain and improve ATM uptime
o Timeous attendance to callout calls
o Timeous repairs of ATMs in the designated areas
o Weekly servicing of low performing sites
o First time resolution on callout sites, no repeat calls
· Ensure quality of new switch-on’s
o Programming and configuring of new sites within the prescribed SLAs
o Conduct client training
· Stock management
o Ensure optimum boot stock
o Book in faulty parts and replace with fixed parts
o Ensure backup parts are available and in good working order at all times
· Admin
o Complete all job cards timeously
o Complete downtime report monthly
o Complete monthly stock take report and submit before the end of each month
o Ensure open tickets are managed at a minimum
· Comply with assigned project deadlines according to SLA per project
· Follow Field Policy and Procedures regarding vehicle usage, cellphone usage, petrol card, and Tools of trade