Location: Toronto or Vancouver offices. Candidates outside these areas must relocate to a commutable location.

About the Role

Project Controls Officer (PCO) provides critical post‑implementation support to the Client Delivery team, ensuring consistency, accuracy, and governance across client programs.

This is a 6‑month fixed‑term contract with the possibility of extension or becoming permanent.

Responsibilities

• Manage post‑implementation client requests and change activities, including monitoring shared inboxes and JIRA boards, opening and tracking tickets, and supporting escalations as needed. Act as a coordination point between clients, Client Success Managers, internal control groups and external partners.
• Support and, over time, lead approved change requests, ensuring all updates are properly documented, reviewed, approved, and implemented accurately.
• Review and approve consumer‑facing collateral to ensure alignmen...