Position Overview
- Responsible for assigning tasks, reviewing work and performance management of direct reports.
- Coordinate with professional team and architecture for design and plan
- Assist stakeholders in adhering to project deadlines and task allocations
- Evaluate and asses the quality of the project deliverables throughout the project phase
- Plan and implement Projects, including defining tasks and timelines, and allocatingrequired resources
- Manage the full process control function nationally for all entities
- Execution of project plan to bring about customer satisfaction
- Provide timeous progress reports
- Understand the mandate or purpose of the project and communicate this to project team
- Follow up on tasks on a daily basis with communications to all parties involved
- Provide the team with customer service feedback on projects
- Analyze and measure the number of grievances escalated on projects