Duties & Responsibilities Lead and manage projects focused on reducing the company's debtors' book, including scheduling and chairing AR project meetings, setting goals, and breaking down tasks. Conduct thorough analyses of the debt situation, including risk assessments, age debt reports, and identifying patterns or root causes of overdue payments. Coordinate and implement quality control measures to ensure project deliverables meet business requirements and conduct monthly reconciliations on debtor accounts. Engage in direct communication with customers to follow up on payments, resolve account issues, and negotiate repayment terms using various channels like phone, email, and letters. Oversee the efficiency and performance of projects, including measuring and reporting on outcomes, and offering suggestions for improvement. Act as the primary point of contact for all project-related queries, ensuring swift resolution of problems and efficient management of stakeholder communication. C...