Overview
We are seeking a highly organised and customer-focused Service Delivery / Order Management Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced telecoms environment and is passionate about delivering an excellent customer experience.

Key Responsibilities
Manage end-to-end order processing and service delivery

• Review and scrutinise customer contracts
• Place and track orders via CRM systems within agreed SLAs
• Provide regular progress updates and reporting to customers and internal teams
• Coordinate with suppliers and customers to ensure smooth service delivery
• Conduct testing and activation of services
• Handle fault resolution and escalations effectively
• Set up and manage new customer accounts
• Supp...