Job Summary:

We are seeking a highly motivated and customer-centric Programme Sales Executive (PSE) to manage a diverse portfolio of climbing programs. The PSE will serve as the point of contact for customers and instructors, overseeing the smooth execution of various programs. The PSE will also collaborate with internal teams to improve the sustainability and profitability of our programs.

Responsibilities & Duties:

Primary Scope

Manage and oversee a wide-ranging portfolio of programs, including social, developmental, private, and calendarized programs.

Deliver excellent customer service by understanding customer needs and matching them with suitable programs.

Coordinate with operations to adhere to capacity limits and outlet constraints like time, capacity, and date.

Initiate the payment process and manage the customer's experience until successful completion.

Collaborate with Learning and Development t...