Summary:

The Senior Programme Executive is responsible for managing customer accounts, coordinating order fulfilment, and ensuring smooth communication between customers and internal departments. This role supports order management, shipment scheduling, and production coordination to ensure timely delivery and high customer satisfaction.

Key Duties and responsibilities
included Customer Account Management

• Manage and maintain relationships with existing and new customer accounts.
• Provide timely responses to customer enquiries, requests, and order updates.
• Keep customers informed of order status, shipment schedules, and potential issues.

Order & Programme Management

• Process customer Purchase Orders (PO) and issue order acknowledgements in a timely manner.
• Process RFQs and coordinate quotation follow-ups with relevant departments.
• Handle change orders and en...