DESCRIPTION
The SAS organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses.
The Program Manager in the Paid Services team (SAS) org owns the program's service offering and the design and execution of the product roadmap to continuously improve SX and team efficiency based on data, VoS insights and productivity studies of Marketplace Consultants (MCs). The PM works with other countries and SAS program leaders to close BR's gap vs. other markets on SAS development.
The Program is the definition of customer obsessed. PM will own the combined vision and execution of how we connect with our sellers to uncover meaningful insights and share their voices with leadership to drive program improvements on their behalf. This role combines quantitative and qualitative analysis to ensure our sellers are heard and we have the best processes to take their accoun...