**I. Job Summary**

The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities in industries such as Multi-Family, Healthcare, Manufacturing and Industrial, and Distribution.

**II. Essential Duties and Responsibilities**

+ Provide exceptional customer service to large accounts.
+ Handle after-hours calls and bid work.
+ Conduct site visits, waste audits, and address safety concerns.
+ Manage highly transactional accounts.
+ Establishes and maintains a high level of customer satisfaction.
+ Communicates to and works to resolve unique customer issues.
+ Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
+ Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages othe...