Job Summary:

The Permanente Medical Group Care Experience team is committed to creating meaningful, personalized, and emotionally resonant moments for patients, families, and care teams. We partner with teams across all Northern California medical centers, service lines, and regional departments to ensure that every interaction reflects compassion and excellence.

The team is a dynamic, cross-functional team that addresses complex challenges in healthcare delivery by designing and scaling innovative solutions that improve trust, retention, and health outcomes. We lead strategic initiatives that integrate human-centered design, performance improvement and advanced analytics to elevate the care experience across our 4.5 million members.

The Program Manager partners with TPMG teams to implement care experience initiatives, manage the Qualtrics platform, synthesize patient feedback, and support large group meetings - advancing a culture of listening, learning, an...