Description

**Program Manager, Customer Care Services**
**Location: US Remote (Preferred location Michigan or Surrounding States)**

**Ready to make a difference?**
ICF currently seeks a full-time program account manager to work within our Utility Programs and Services division. This position provides project management support across residential and commercial energy programs with a specific focus on delivering a high-quality experience to program participants.

This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded. This position is based in the central region of the US with a preference in Michigan or upper Mid-West area. The position location is hybrid allowing work from a local ICF office, or from home assuming the candidate has stable high-...