- Is an Individual contributor responsible for identifying customer impacting issues, finding and implementing solutions
- Own program specific goals around SLA, quality and productivity
- Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
- Work with product and technical teams to build and improve the tools and technology to support the process.
- Define, measure and present operating metrics to senior Management.
- Responsible for identifying customer impacting issues, finding and implementing solutions.
- Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, issues in projects, escalations from publishers/customers etc.

A day in the life
- Understanding of e-commerce platforms, content management systems, and data integration tools.
- Effective attention to detail and commitment to data accuracy.
- Effective project management sk...