About the Role
We are supporting the global rollout of a new, enterprise‑scale sales reporting platform that will become the primary source of truth for sales performance worldwide. This platform replaces multiple legacy systems and supports thousands of internal and external users across regions, functions, and sales channels.
As a Production Support Specialist, you will play a critical role during launch and early‑life operations, ensuring users can trust, understand, and act on their data. You'll provide front‑line data and reporting support in a fast‑paced, high‑visibility environment, working closely with engineering and product teams to stabilize the platform and drive adoption.
What You'll Be Doing
Provide Tier 1 / Tier 2 support for a global, business‑critical sales reporting platform Respond to user inquiries via Slack and email, including access issues, data inaccuracies, and general reporting questions Investigate and troubleshoot data and reporting issues, valid...