Description and Requirements

Production Support Lead’s Core Responsibilities:

• Oversee all activities in production services team and accountable for the system working of Control-M
• Assign batch jobs and scheduler to the L1 SMC team for monitoring
• Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform day to day management of the batch job request
• Assist and guide production services team in handling troubleshooting related to batch job scheduling, administration, job runs, change request, incident
• Ensure production services support operates in an orderly manner
• Guide and advise production services team on daily tasks and escalations
• Assist or participate in any activities that been assigned by SMC Lead in related to production services
• Take responsibilities to perform Service Request/Change R...