Role Overview

The Production Support Lead Analyst is the operational leader and primary accountability owner for platform stability across one or more FNZ platforms. This role provides day‑to‑day leadership for the Production Support team, ensures consistent operational standards, and leads incident response and stability improvements.

This is a player‑coach role: the Lead Analyst is expected to provide strong people leadership and operational governance, while remaining hands‑on during major incidents, complex investigations, and critical decision points.

The role works closely with Analysts, Senior Analysts, Developers, and global operational teams to ensure high‑quality service outcomes, effective incident management, and continuous improvement of platform reliability.

Team Responsibilities: