Position: Production Support Engineer Location: Charlotte, North Carolina Duration: Contract Job ID: 177529 Only W2 ( No C2C please ) Job Overview: We are seeking a skilled Production Support Engineer to join our technology operations team. The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence. This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications. Responsibilities: Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues. Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerS...