Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
Collaboration with other members of the Production Management team
Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
Production systems monitoring, start of day (SOD) and end of day(EOD) checks
Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technol...