Elevate production support with your expertise as a Salesforce Production Support Engineer in Toronto, ON. Focus on application stability, automation, and efficient release management in a dynamic environment.
This role primarily involves L2/L3 support for global front-office users across critical finance applications. A strong background in Capital Markets platforms is preferred. You’ll manage incidents, improve system reliability, and partner with tech teams, offering a proactive approach to stability and automation.
Key Responsibilities:
• Provide L2/L3 production support across global platforms
• Manage incident, problem, and change processes (ITIL)
• Coordinate releases, bug fixes, and enhancements
• Improve system reliability through monitoring and automation
• Maintain documentation and conduct knowledge sharing
Requirements:
• 7 to 12 years of experience in Application/Production Support
• Background in Capital Markets or Investment Banking platfor...