Master Incident/Ticket Handling and ITIL processes

o Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.

o Reservation, Inventory, Ticketing knowledge, hands-on experience is a needed.

Fluent English

o Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.

o Speaking: Can express him/herself spontaneously, fluently and precisely, differentiating finer shades of meaning even in more complex situations.

o Writing: Can produce clear, well-structured, detailed text on complex subjects.

Others:

o Multicultural approach, responding to our Scandinavian customer base expectations

o Customer centricity: customer and customer satisfaction are the heart of our ...