Suitability to undertake the responsibilities mentioned above at the required level
At least 5 years of experience in production support, application support, or a related role
Proficiency in troubleshooting and root cause analysis, knowledge in SQL, PL/SQL, familiarity with database management, and experience with monitoring tools
Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and effective time management
Relevant experience in providing ITSM using ITIL best practices
Preferably with experience in handling Microsoft SharePoint based applications
Proficiency in Datadog or other cloud-based monitoring tools for performance analysis
Must have experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines)
Must have experience in Agile, e.g., Scrum or Kanban