Our client is an American ‘’Christian’’ NGO.

JOB DESCRIPTION

The Production Support Analyst’s primary function is to triage new tickets and drive the resolution of all unresolved tickets.

JOB QUALIFICATION

• 3+ years of production support analyst experience in a work environment
• 4+ years of experience using enterprise ticketing systems like Zendesk, Freshdesk, Salesforce, ServiceNow etc.
• Experience with Scrum/Agile methodologies and release process