Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
Proactive management and governance of our applications and platforms, driving IT governance and de‑risking initiatives
Leverage automation to drive efficiency and to improve the soundness of our operating environment
Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to conduct regular reviews to help evolve our platform and ensure connectivity required to achieve our collective objectives
Provide effective incident, problem and release management and regular project updates to stakeholders and the business while providing white‑glove service to our business users