Lead the Product Support team at Alimentiv, focusing on issue resolution and process improvement. This role combines mentoring, hands-on support, and cross-functional coordination to enhance customer experience.
As a Team Lead, you will manage and develop Product Support Specialists while directly engaging in technical support. Your experience in technical product support and strong troubleshooting skills will drive improvements in our clinical imaging ecosystem. You’ll establish priorities, monitor support metrics, and facilitate communication to ensure consistent service delivery.
Key Responsibilities:
• Lead and mentor Product Support Specialists for clarity and customer focus
• Drive issue resolution and manage escalation flows effectively
• Optimize support workflows and knowledge management practices
• Conduct hands-on technical investigations alongside support team
• Communicate support trends and systemic issues to stakeholders
Requirements:
• 3+ year...